What is Civic-AI?
Government websites are full of valuable information, but they’re often hard to navigate. Citizens waste time sifting through hundreds of pages, struggling with bureaucratic language, and are unsure of where to begin.
CivicAI changes that. It’s your 24/7 digital government assistant — answering any question from official Government of Canada resources in clear, plain language, so people get the help they need faster.
Ready for bettering citizen services?
Features
1
AI-Powered Knowledge Search
CivicAI is trained on verified government data sources — federal, provincial, and municipal.
Whether it’s about immigration, taxes, healthcare, benefits, or public safety, it gives accurate, up-to-date answers every time.
2
Guided Citizen Services
Instead of just giving a link, CivicAI walks citizens through processes step-by-step — like renewing a passport, applying for EI benefits, or registering a small business.
3
Available Anywhere and Always
Integrates into government websites, mobile apps, service kiosks, and even call centre systems for consistent citizen support.
No more legal jargon or complex policy wording. CivicAI translates official documents into easy-to-understand language.
4
National & Provincial Data Integration
One assistant for all jurisdictions.
5
Service Eligibility Check
Helps users find which programs they qualify for.
6
Secure & Compliant
Never worry about data privacy laws.
Why Civic-AI?
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Reduce Call Centre Load – Automate 60–80% of common citizen inquiries.
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Increase Citizen Satisfaction – Provide instant, helpful, and understandable answers.
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Improve Service Accessibility – Help citizens who may struggle with digital navigation or official language complexity.
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Lower Operational Costs – Handle high inquiry volumes without increasing staff.